We recommend that you create an account to access exclusive areas and services dedicated to our customers.

1. Select the item size on the item page.
2. Add the product to the shopping cart.
3. Access the cart by clicking the icon in the top right corner.
4. Select the shipping type.
5. Enter the shipping information and billing information, if different.
6. Enter payment information.
7. Check that the information entered is correct.
8. Click "Continue" and complete your order by clicking "Buy".

Within a few minutes, you will receive an email with your order confirmation.

Once your package leaves our warehouse, you will receive another email with a tracking number so you can check the shipping status, its location, and the estimated delivery date.

On each product page, you will find a drop-down menu called "Size Guide," where you can consult our conversion chart to identify the size that best suits you. If you still have questions, please do not hesitate to contact us at hello@gaminuniverse.com; we will be happy to assist you.

If you are in doubt between two sizes, we recommend choosing the smaller one.

If the size is not suitable when you receive your order, you can always request an exchange following our exchange and return policy.

If any of our products are identified as "pre-order," it means that the model is not yet in stock, but we will be receiving it soon, and you can already reserve it through our website.

The estimated delivery time may vary depending on the item and will be specifically indicated on each product page. However, it is common for the model to be available within approximately 14 days.

If your order includes at least one pre-order product, it will be shipped complete once all items are available. If you need to receive available products sooner, you can contact our customer service team at hello@gaminuniverse.com.

If a product or size appears as unavailable when you select it, you can subscribe to restock notifications.

To do this, select the desired size and click on "Notify me when available." Then, enter an email address where we will automatically notify you when the item is back in stock for purchase.

We accept all major payment cards, as well as PayPal, Apple Pay, Google Pay, and bank transfer.

Payment will be processed in the same currency in which prices are displayed during the checkout process. The total amount includes only the cost of the products and shipping fees.

At Gamin, we use the most advanced security systems to protect your payment data, ensuring that all transactions are completely secure.

You can cancel the order as long as it has not been shipped. If you wish to cancel, please contact us at hello@gaminuniverse.com.

If it has already been processed in one of our warehouses or shipped, it will not be possible to cancel it.

• Spain (ES), Portugal (PT) - Free Shipping
• Belgium (BE), Germany (DE), France (FR), Italy (IT), Netherlands (NL) - €5.00
• Rest of the European Union (EU) - €15.00
• Rest of the World (ROW) - €35.00

Estimated delivery times are:

• Spain and Portugal | 1-2 business days
  
• Rest of Europe | 2-4 business days
  
• Rest of the world | 4-6 business days

During sales or promotional periods, shipments may be delayed.

Orders placed using bank transfer as payment will require an extra day for processing.

You will receive an email with the tracking number as soon as your order leaves our warehouse. Simply enter that number on the shipping company's website to track your package in real-time.

Yes! We now have in-store pickup available. This option is free; just select it during the checkout process and you'll receive a notification when your order is ready to be picked up.

Yes, we deliver to pick-up points. Just make sure to select this option during checkout.

If your order has not yet been shipped, it is possible to modify the delivery address. We recommend contacting us as soon as possible at hello@gaminuniverse.com to manage the change.

Once the order has been shipped, it is not possible to change the address.

You can request a replacement for your items within the first 30 days of receiving the package, provided that the products are unused, in their original box and bag, and have only been tried on carpeted or clean surfaces. If these conditions are not met, the exchange may not be accepted.

To change size or model:

1. Make a new purchase with the desired size or model.
2. Email us at hello@gaminuniverse.com indicating the old and new order numbers.
3. After receiving your email, we will send a courier to deliver the new order. You must return the old order to the courier, including the invoice inside the box.
4. Once received at our facilities, we will proceed with the refund of the old order.

Free size or model exchange applies only once per order and only to orders placed within the European Union.

If you wish to make a return, you must send the package back to our offices in Paterna (Valencia) using the shipping company of your choice. Remember to include a copy of your order invoice, as well as the completed form, to expedite the identification process and subsequent refund.

Shipping costs are the responsibility of the customer. We recommend choosing certified shipping. If the package is returned freight collect, that amount will be deducted from the total pending refund. The return address is:

Navima Brands
Ronda Narcís Monturiol, 23-25
46980 Paterna, Spain.

Returns must include a copy of the invoice and the completed return form. Both documents can be found inside your order package. With these, we will identify your order and know the reason for the return.

Returns are not accepted for accessories such as socks, caps, laces, bags, or other similar items.

Products that have been used or show signs of use cannot be returned.

Footwear must be tried on a carpeted surface and must be returned unmarked, in its original box and bag, and in perfect condition.

If the product does not meet these conditions, the return may not be accepted.

VAT refund is not available for online purchases: if you wish to use this option, we invite you to visit one of our physical stores.

For more information, please contact our customer service at hello@gaminuniverse.com

The maximum time to process a refund is 20 business days from the receipt of your return. The crediting period for credit cards depends on your banking institution.

Refunds are issued only for the amount of the product returned. Original shipping costs and any additional shipping-related costs are non-refundable.

For international shipments, if the order generated tariffs, import taxes, or other customs charges, these costs cannot be refunded, as they correspond to procedures external to the purchase process.

Incidents related to products purchased through any of GAMIN's official sales channels must be reported exclusively by email to hello@gaminuniverse.com

For the claim to be processed, the customer must provide:

• Clear photographs of the product and the detected incident.
• The order number, invoice, or any other documentation proving the purchase through an official GAMIN channel.

GAMIN can only manage incidents arising from purchases made through its official sales channels. Incidents related to products purchased in multi-brand stores, authorized distributors, marketplaces, or other points of sale must be processed directly with the establishment where the purchase was made.

Furthermore, the product subject to the claim must remain at GAMIN's disposal at all times during the incident evaluation process. The company may request the item to be sent to its facilities for any necessary physical inspection.

Consequently, the customer must not discard, destroy, repair, modify, or dispose of the product before the claim evaluation is completed. If the item has been discarded or cannot be made available to GAMIN for inspection, the company will not be able to verify the product's condition or determine the origin of the incident and, therefore, reserves the right to reject or dismiss the claim.

The resolution of any incident will be subject to the review of the provided documentation and, when applicable, to the physical inspection of the product by GAMIN.

Incidents related to products purchased through any of GAMIN's official sales channels must be reported exclusively by email to our Customer Service.

For the claim to be processed, the customer must provide:

• Clear photographs of the product and the detected defect.
• The order number, invoice, or any other documentation proving the purchase through an official GAMIN channel.

Lola Cruz can only manage incidents arising from purchases made through its official sales channels. Incidents related to products purchased in multi-brand stores, authorized distributors, marketplaces, or other points of sale must be handled directly with the establishment where the purchase was made.

Likewise, the product subject to the claim must remain at GAMIN's disposal at all times during the incident evaluation process. The company may request the item to be sent to its facilities for any necessary physical inspection.

Consequently, the customer must not discard, destroy, repair, modify, or dispose of the product before the completion of the claim evaluation. If the item has been discarded or cannot be made available to GAMIN for inspection, the company will not be able to verify the product's condition or determine the origin of the incident and, therefore, reserves the right to reject or dismiss the claim.

The resolution of any incident will be subject to the review of the documentation provided and, when appropriate, to the physical inspection of the product by GAMIN.

Gamin shoes are made from delicate materials that require special care to maintain their quality and durability.

To keep them in optimal condition, clean them regularly with a soft cloth or delicate brush to remove dust and dirt. In case of stains, always use products suitable for each type of material. Avoid prolonged exposure to water, humidity, or direct heat sources. Store your shoes in a cool, dry place, preferably inside their protective bag, and avoid contact with rough surfaces, sharp objects, or fabrics that may transfer color.

For more specific recommendations depending on the material, you can consult our shoe care guide.