Return and Refund Policy

You have a period of 30 calendar days from the receipt of your order to request a return.

For a return to be accepted, the item must be in the same condition in which you received it, unworn, with its tags, and in its original packaging. Additionally, it is necessary to present the receipt or proof of purchase.

Courier returns

If you wish to make a return via a courier company, you can send the package to our warehouse in Paterna (Valencia, Spain) using the shipping company of your choice.

Return address:
NAVIMA BRANDS SL
Narcís Monturiol, 25
46980 Paterna, Valencia
Spain
Tel.: +34 672 739 974

We recommend using a tracked shipping service and keeping the shipping receipt until the return has been processed.

In-store returns

You can also return your items for free at any of our official stores in Barcelona, Valencia, or Madrid.

To do so, you only need to present the invoice or proof of purchase along with the item you wish to return.

If you have any questions about the return process, you can contact our Customer Service team at hello@gaminuniverse.com.

Damages and defects in orders

Please check your order as soon as you receive it to confirm that the items have arrived correctly and in perfect condition.

If you detect any defect, damage, or issue, or if you have received a different item than what you ordered, contact our Customer Service team as soon as possible, indicating your order number and, if necessary, attaching photographs that allow us to assess the problem.

Our team will review your case and indicate the steps to follow to find the most appropriate solution as soon as possible.

Exceptions / non-returnable items

Returns will not be accepted for socks, hats, laces, handbags, or other similar accessories or items.

Items showing signs of use cannot be returned. All products must be kept in perfect condition, with their tags, and, where applicable, in their original packaging.

In the case of footwear, we recommend trying them on only on a clean, carpeted surface to avoid any marks. For a return to be accepted, the sneakers must be returned without signs of use, in perfect condition, and inside their original box and bag.

If a product does not meet these conditions, the return may not be accepted.

Exchanges

To exchange for a different size or model, you must first place a new order for the item you want, to ensure that the size or model you are looking for is available.

Once the new order is placed, write to us indicating the original order number and the new order number, and we will process the return of the original order for free.

The free exchange is only available for orders delivered in the EU, allows one exchange per order, and must be requested within 30 calendar days from receipt of the order.

14-day European Union cooling-off period

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As in the previous case, the item must be in the same condition in which you received it, unused, with tags, and in its original packaging. You will also need to have the receipt or proof of purchase.

Refunds

Once the return is received, our team will inspect the item to ensure it meets the corresponding conditions. Once approved, the refund will be processed to the same payment method used for the purchase, within the timeframe established in our return policy and, in any case, respecting the deadlines and rights established by applicable law.

Please note that once the refund is processed, your bank or card issuer may need additional time to reflect the amount in your account.

If more than 20 business days have passed since the receipt of your return and you still have not received your refund, you can contact us at hello@gaminuniverse.com.

Late returns

Returns must be requested within a maximum period of 30 calendar days from receipt of the order, in accordance with our exchange and return policy.

If we receive a return after this period has passed, the item will be subject to a review by our team. Acceptance of the return will be conditional on such review, and in certain cases, the return may not be accepted.

In the event that, after review, a late return is authorized, a refund will not be made to the original payment method. Instead, a gift card will be issued for the corresponding purchase amount, which will be personal and non-transferable and can be used in our online store.

If you believe your return may be late or if there is any circumstance we should take into account, you can contact our Customer Service department at hello@gaminuniverse.com before sending the item. We will be happy to review your case and all available information to advise you on how to proceed.

Shipments outside the European Union

Orders shipped outside the European Union may be subject to duties, taxes, customs fees, and other import charges set by the authorities of the destination country. These costs are not included in the product price or shipping fees and will be the responsibility of the recipient.

The management and payment of these charges correspond to the recipient and are handled through the courier company or the relevant customs authorities. Delivery times may be affected by customs clearance procedures.

If an order is rejected or cannot be delivered due to non-payment of import charges and is returned to our facilities, we may deduct from the refund amount any costs incurred as a result of said return, where legally applicable.

We recommend checking the applicable conditions and potential import charges in your country before placing your order.

Legal Guarantee of Conformity

At Gamin, all our products are covered by the legal guarantee of conformity established by current legislation.

In Spain, new products are subject to a legal guarantee of conformity of three (3) years from the date of delivery, in accordance with the provisions of Article 120 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users.

The legal guarantee of conformity protects the consumer against lack of conformity that exists at the time of delivery of the product and which becomes apparent within the legally established period.

When the product presents a lack of conformity covered by the legal guarantee, the consumer shall have the right to request the corrective measures provided by current legislation, which may include, depending on the circumstances and legally established requirements, free repair or replacement of the product and, where appropriate, a price reduction or termination of the contract and the corresponding refund.

The application of these measures shall be subject to the conditions and limits established in consumer protection regulations.

The legal guarantee of conformity is independent of any additional commercial guarantee that Lola Cruz might offer. Any additional commercial guarantee will be expressly communicated to the consumer and will not limit the rights granted by the legal guarantee of conformity.

To exercise your rights in the event of a lack of conformity, the consumer may contact our customer service department, indicating the order number or proof of purchase and providing the necessary information regarding the incident, so that we can assess the case and offer the appropriate solution according to current legislation.