SHIPPING, EXCHANGES AND RETURNS

a.     How long does it take for my order to arrive?

Estimated delivery times are:

• Spain and Portugal | 1-3 business days
• Rest of Europe | 2-4 business days
• R est of the world | 4-6 business days

During sales or promotional periods, shipments may be delayed.

b.     Where can I check the status of my order?

You will receive an email with a tracking number once your order has left our warehouse. Enter that number on the carrier's website to locate it.

c.     I ordered the wrong size/model, can I exchange the product?

You can request a replacement of purchased items only within the first 30 days from the receipt of the package, provided that the items are unmarked, in their original box and bag, intact, and have been tried on a carpeted surface. Otherwise, the exchange may not be accepted.

To make a size/model exchange, you must place a new order. Once this is done, you must write back to us informing us of both order numbers, the new one and the old one. 

After receiving your email, we will manage the shipment of your new order as well as the return of the original order.

Once we receive it at our facilities, we will proceed with your refund. 

Free size or model exchange will be applied only once per order and only to those made within the European Union.

d.     How do I make a return?

If you wish to make a return, you can send the package back to our offices in Paterna (Valencia) through the shipping company of your choice. Remember to include a copy of your order invoice, as well as this duly completed form, to speed up the identification process and subsequent refund.

Return shipping costs are borne by the customer. We recommend shipping through a certified service. If the package is returned freight collect, the corresponding amount will be deducted from the total to be refunded.

The return address is:
Navima Brands
Ronda Narcís Monturiol, 23-25
46980 Paterna, Spain

Alternatively, you can return your order at any of our Official Stores in Madrid and Valencia, as well as at our Barcelona Boutique, by presenting your order information.

e.      How much does shipping cost?

Spain, Portugal	ES, PT	Free shipping
Belgium, Germany, France, Italy, Netherlands	BE, DE, FR, IT, NL	€5
Rest of the European Union	EU	€15
Rest of the world	ROW	€35

f.     When will I receive my refund?

The maximum time to process the refund is 20 business days from the receipt of your return. The crediting period for credit cards depends on your bank.

g.     Can I cancel my order?

You can cancel the order as long as it has not been shipped. If you wish to cancel, please contact us at hello@gaminuniverse.com

If it has already been processed in one of our warehouses or shipped, the cancellation of the order or a change of address will not be possible.

h.     To be noted:

Orders placed outside the European Union may be subject to tariffs, import taxes, or other customs charges upon arrival in the destination country. These costs are not included in the product price or shipping costs and must be paid by the customer to the local customs authority before delivery.

GAMIN will not be responsible for refunds if the order is not delivered due to non-compliance with the aforementioned customs requirements. Furthermore, it will not make a full refund of the order: any expenses or costs derived from the customer's non-acceptance of the shipment will be deducted from the original amount to be refunded.

In case of obvious pricing errors, the company reserves the right to cancel the order before shipping, fully refunding the amount paid.

Returns made outside the 30 calendar days from the receipt of the order will be subject to review and will not be refunded through the usual procedure.

If the return is accepted, a gift card will be offered for the amount of the returned items, which can be used on our website for a period of 6 months from its issue date.