General Contracting Conditions

This contractual document will govern the contracting of products and services through the website https://gaminuniverse.com/, owned by NAVIMA CALZADOS, S.L, hereinafter referred to as the PROVIDER.

Acceptance of this document implies that the USER:

- Has read, understands, and comprehends the contents herein.
- Is a person with sufficient capacity to contract.
- Assumes all the obligations set forth herein.

These conditions will have an indefinite validity period and will be applicable to all contracts made through the PROVIDER's website.

The PROVIDER informs that it is aware of and complies with the current legislation of the countries to which it sends products and reserves the right to unilaterally modify the conditions, without affecting goods or promotions acquired prior to the modification.

Identity of the contracting parties

On one hand, the provider of the goods or services contracted by the USER is NAVIMA CALZADOS, S.L, with registered office at Parque Tecnológico Paterna - Calle Narcís Monturiol, 23 - 46980 Paterna (Valencia), VAT number B96779012, and customer/USER service phone 672739974.

On the other hand, the USER, registered on the website with a username and password, for which they are fully responsible for use and custody, and responsible for the accuracy of the personal data provided to the PROVIDER.

Object of the contract

This contract aims to regulate the contractual relationship of sale between the PROVIDER and the USER at the time the latter accepts the corresponding checkbox during the online contracting process.

The contractual sales relationship involves the delivery, in exchange for a specified and publicly displayed price on the website, of a specific product or service.

Contracting procedure

In order to access the services or products offered by the PROVIDER, the USER must register through the website by creating a user account. Therefore, the USER must freely and voluntarily provide the personal data requested, which will be processed in accordance with the provisions of Regulation (EU) 2016/679 of April 27 (GDPR) and Organic Law 3/2018 of December 5 (LOPDGDD), detailed in the Legal Notice and Privacy Policy of this website.

The USER will choose a username and password, committing to use them diligently and not make them available to third parties, as well as to immediately report to the PROVIDER in case of loss, theft, or possible unauthorized access by a third party.

Once the user account has been created, it is reported that, in accordance with the requirements of Article 27 of Law 34/2002, on Information Society Services and Electronic Commerce (LSSICE), the contracting process will follow these steps:

General contracting clauses.
Order dispatch.
Right of withdrawal.
Claims.
Force majeure.
Competence.
Offer specifics.
Price and validity period of the offer.
Shipping costs.
Payment method, fees, and discounts.
Purchase process.
Applicable warranties.
Warranties and returns.
Applicable law and jurisdiction.

1. GENERAL CONTRACTING CLAUSES

Unless expressly stipulated in writing, placing an order with the PROVIDER implies the USER's acceptance of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER unless expressly accepted in advance and in writing by the PROVIDER.

2. ORDER DISPATCH

The PROVIDER will not dispatch any order until it has verified that payment has been made.

Goods shipments will usually be made through UPS or NACEX, depending on the destination freely chosen by the USER.

Delivery dates or times are approximate and do not constitute an essential breach. If the PROVIDER has not delivered the goods 30 days after the agreed delivery date, the customer will be entitled to cancel the order and receive a full refund without any cost, without the PROVIDER incurring any liability for damages.

The delivery time is usually between 2 and 5 working days, depending on the destination population and the chosen payment method. This term is understood once the availability of the goods has been confirmed, and full payment of the order has been verified.

The PROVIDER will not assume any responsibility if the delivery of the product or service is not completed due to false, inaccurate, or incomplete data provided by the USER.

Delivery is considered completed when the carrier has made the products available to the USER, and the latter or their delegate has signed the delivery receipt document.

It is the USER's responsibility to check the products upon receipt and raise any objections and claims that may be justified in the delivery receipt document.

In the event that the contract does not involve the physical delivery of any product, as they are directly downloaded from the website, the PROVIDER will inform the USER in advance of the procedure to follow for this download.

3. RIGHT OF WITHDRAWAL

The USER has the same rights and deadlines to proceed with the return and/or claim for any defects or issues with the product or service, both online and offline, as established by the applicable regulations.

The USER has the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day the USER or a third party designated by the USER, other than the carrier, acquired material possession of the goods or, in the case of services, from the day the contract is concluded.

To exercise the right of withdrawal, the USER must notify the PROVIDER of their decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail or email).

The USER may use the model withdrawal form provided below, although its use is not mandatory. To meet the withdrawal deadline, it is sufficient for the communication regarding the exercise of this right by the USER to be sent before the corresponding period expires.

(Complete the model withdrawal form)

The USER must return or deliver the goods to the PROVIDER at the following address:

[Provider's address]

Without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the USER communicates their decision to withdraw from the contract. The deadline will be considered met if the USER returns the goods before the 14-day period has expired.

The USER must assume the direct cost of returning the goods.

The USER is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions to the right of withdrawal: The right of withdrawal does not apply to contracts that refer to:

The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by the employer, they will have lost their right of withdrawal.
The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer cannot control, and which may occur during the withdrawal period.
The supply of goods made to the consumer's specifications or clearly personalized.
The supply of goods that may deteriorate or expire rapidly.
The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, and that have been unsealed after delivery.
The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
The supply of alcoholic beverages whose price has been agreed upon at the time of concluding the sales contract and that cannot be delivered before 30 days, with the actual value depending on fluctuations in the market that the employer cannot control.
Contracts in which the consumer has specifically requested the employer to visit them to carry out urgent repair or maintenance work. If, during that visit, the employer provides additional services that the consumer has not expressly requested, or provides goods other than spare parts necessary to carry out the maintenance or repair work, the right of withdrawal applies to those additional services or goods.
The supply of sealed sound or sealed video recordings or sealed computer programs that have been unsealed by the consumer after delivery.
The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer, who has acknowledged that they are aware that they will lose their right of withdrawal as a result of this.

Effects of withdrawal: The PROVIDER will reimburse all payments received from the USER, including delivery costs without undue delay and, in any case, no later than 14 calendar days from the date on which the PROVIDER is informed of the USER's decision to withdraw from this contract.

The PROVIDER will proceed to make such reimbursement using the same means of payment used by the USER for the initial transaction, unless the USER has expressly provided otherwise; in any case, the USER will not incur any expenses as a result of the reimbursement.

The PROVIDER may withhold the reimbursement until they have received the goods back or until the USER has provided evidence of having returned the goods, whichever condition is met first.

The USER must return or deliver the goods to the PROVIDER at the following address:

[Provider's address]

The USER must assume the direct cost of returning the goods.

The USER is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions to the right of withdrawal: The right of withdrawal does not apply to contracts that refer to:

The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by the employer, they will have lost their right of withdrawal.
The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer cannot control, and which may occur during the withdrawal period.
The supply of goods made to the consumer's specifications or clearly personalized.
The supply of goods that may deteriorate or expire rapidly.
The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, and that have been unsealed after delivery.
The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
The supply of alcoholic beverages whose price has been agreed upon at the time of concluding the sales contract and that cannot be delivered before 30 days, with the actual value depending on fluctuations in the market that the employer cannot control.
Contracts in which the consumer has specifically requested the employer to visit them to carry out urgent repair or maintenance work. If, during that visit, the employer provides additional services that the consumer has not expressly requested, or provides goods other than spare parts necessary to carry out the maintenance or repair work, the right of withdrawal applies to those additional services or goods.
The supply of sealed sound or sealed video recordings or sealed computer programs that have been unsealed by the consumer after delivery.
The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer, who has acknowledged that they are aware that they will lose their right of withdrawal as a result of this.

The PROVIDER may withhold the reimbursement until they have received the goods back or until the USER has provided evidence of having returned the goods, whichever condition is met first.

The USER must return or deliver the goods to the PROVIDER at the following address:

[Provider's address]

The USER must assume the direct cost of returning the goods.

The USER is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions to the right of withdrawal: The right of withdrawal does not apply to contracts that refer to:

The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by the employer, they will have lost their right of withdrawal.
The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer cannot control, and which may occur during the withdrawal period.
The supply of goods made to the consumer's specifications or clearly personalized.
The supply of goods that may deteriorate or expire rapidly.
The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, and that have been unsealed after delivery.
The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
The supply of alcoholic beverages whose price has been agreed upon at the time of concluding the sales contract and that cannot be delivered before 30 days, with the actual value depending on fluctuations in the market that the employer cannot control.
Contracts in which the consumer has specifically requested the employer to visit them to carry out urgent repair or maintenance work. If, during that visit, the employer provides additional services that the consumer has not expressly requested, or provides goods other than spare parts necessary to carry out the maintenance or repair work, the right of withdrawal applies to those additional services or goods.
The supply of sealed sound or sealed video recordings or sealed computer programs that have been unsealed by the consumer after delivery.
The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer, who has acknowledged that they are aware that they will lose their right of withdrawal as a result of this.

The PROVIDER may withhold the reimbursement until they have received the goods back or until the USER has provided evidence of having returned the goods, whichever condition is met first.

The USER must return or deliver the goods to the PROVIDER at the following address:

[Provider's address]

The USER must assume the direct cost of returning the goods.

The USER is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions to the right of withdrawal: The right of withdrawal does not apply to contracts that refer to:

The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by the employer, they will have lost their right of withdrawal.
The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer cannot control, and which may occur during the withdrawal period.
The supply of goods made to the consumer's specifications or clearly personalized.
The supply of goods that may deteriorate or expire rapidly.
The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, and that have been unsealed after delivery.
The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
The supply of alcoholic beverages whose price has been agreed upon at the time of concluding the sales contract and that cannot be delivered before 30 days, with the actual value depending on fluctuations in the market that the employer cannot control.
Contracts in which the consumer has specifically requested the employer to visit them to carry out urgent repair or maintenance work. If, during that visit, the employer provides additional services that the consumer has not expressly requested, or provides goods other than spare parts necessary to carry out the maintenance or repair work, the right of withdrawal applies to those additional services or goods.
The supply of sealed sound or sealed video recordings or sealed computer programs that have been unsealed by the consumer after delivery.
The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer, who has acknowledged that they are aware that they will lose their right of withdrawal as a result of this.

The PROVIDER may withhold the reimbursement until they have received the goods back or until the USER has provided evidence of having returned the goods, whichever condition is met first.

The USER must return or deliver the goods to the PROVIDER at the following address:

[Provider's address]

The USER must assume the direct cost of returning the goods.

The USER is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions to the right of withdrawal: The right of withdrawal does not apply to contracts that refer to:

The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by the employer, they will have lost their right of withdrawal.
The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer cannot control, and which may occur during the withdrawal period.
The supply of goods made to the consumer's specifications or clearly personalized.
The supply of goods that may deteriorate or expire rapidly.
The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, and that have been unsealed after delivery.
The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
The supply of alcoholic beverages whose price has been agreed upon at the time of concluding the sales contract and that cannot be delivered before 30 days, with the actual value depending on fluctuations in the market that the employer cannot control.
Contracts in which the consumer has specifically requested the employer to visit them to carry out urgent repair or maintenance work. If, during that visit, the employer provides additional services that the consumer has not expressly requested, or provides goods other than spare parts necessary to carry out the maintenance or repair work, the right of withdrawal applies to those additional services or goods.
The supply of sealed sound or sealed video recordings or sealed computer programs that have been unsealed by the consumer after delivery.
The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer, who has acknowledged that they are aware that they will lose their right of withdrawal as a result of this.

The PROVIDER may withhold the reimbursement until they have received the goods back or until the USER has provided evidence of having returned the goods, whichever condition is met first.

The USER must return or deliver the goods to the PROVIDER at the following address:

[Provider's address]

The USER must assume the direct cost of returning the goods.

The USER is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions to the right of withdrawal: The right of withdrawal does not apply to contracts that refer to:

The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by the employer, they will have lost their right of withdrawal.
The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer cannot control, and which may occur during the withdrawal period.
The supply of goods made to the consumer's specifications or clearly personalized.
The supply of goods that may deteriorate or expire rapidly.
The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, and that have been unsealed after delivery.
The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
The supply of alcoholic beverages whose price has been agreed upon at the time of concluding the sales contract and that cannot be delivered before 30 days, with the actual value depending on fluctuations in the market that the employer cannot control.
Contracts in which the consumer has specifically requested the employer to visit them to carry out urgent repair or maintenance work. If, during that visit, the employer provides additional services that the consumer has not expressly requested, or provides goods other than spare parts necessary to carry out the maintenance or repair work, the right of withdrawal applies to those additional services or goods.
The supply of sealed sound or sealed video recordings or sealed computer programs that have been unsealed by the consumer after delivery.
The supply of digital content that is not provided on a material medium when the execution has begun with the prior express consent of the consumer, who has acknowledged that they are aware that they will lose their right of withdrawal as a result of this.

The PROVIDER may withhold the reimbursement until they have received the goods back or until the USER has provided evidence of having returned the goods, whichever condition is met first.